Privacy Policy

We value your privacy as much as our own. We only ask for information we actually need—like your email for updates or site analytics to improve your experience. We promise to be clear about why we’re collecting data and will never spam you or sell your info.

FinsageX - Privacy Policy

Effective Date: 07/01/2026
Company Name: FinsageX Technologies Pvt Ltd
Platform: FinsageX / Ask Birbal

FinsageX Technologies Pvt Ltd (“FinsageX”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you access or use our website, applications, conversational platforms (including Ask Birbal), and related services (collectively, the “Platform”).

By using our Platform, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information to provide intelligent, personalized, and seamless financial guidance and support.

a. Information You Provide Directly

  • Name, email address, phone number
  • Financial preferences, goals, and requirements
  • Details shared during conversations (queries related to loans, credit cards, insurance, investments, or financial planning)
  • Documents or information voluntarily uploaded for application or assistance purposes

b. Information Collected Automatically

  • Device information, browser type, IP address
  • Usage data, interaction logs, and conversation flows
  • Cookies and similar tracking technologies

c. Information from Third Parties

  • Financial institutions, service partners, or APIs (with your consent)
  • Credit, product eligibility, or fulfillment-related data where applicable

2. How We Use Your Information

  • Deliver AI-driven conversational guidance and financial insights
  • Personalize recommendations based on your profile, life stage, and goals
  • Help compare products, understand costs, EMIs, benefits, and risks
  • Assist with applications, fulfillment, and post-disbursement management
  • Provide ongoing customer support and problem resolution
  • Improve platform accuracy, performance, and user experience
  • Comply with legal, regulatory, and compliance requirements

3. AI & Conversational Intelligence Use

FinsageX uses artificial intelligence and machine learning models (including Ask Birbal) to:

  • Understand user queries in natural language
  • Generate relevant, contextual, and unbiased insights
  • Continuously improve guidance quality

While AI assists in analysis and recommendations, final financial decisions remain with the user.

4. Sharing of Information

We do not sell your personal data.

We may share information only when necessary with:

  • Financial institutions and service providers for product discovery, application, or fulfillment
  • Technology and infrastructure partners supporting platform operations
  • Regulatory or legal authorities when required by law

All partners are required to maintain appropriate data protection standards.

5. Data Security

We implement industry-standard security measures, including:

  • Secure servers and encrypted communications
  • Restricted access to personal data
  • Continuous monitoring and safeguards against unauthorized access

Despite best efforts, no system is completely secure, and users share information at their own discretion.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Enhance platform functionality
  • Analyze usage patterns
  • Improve conversational accuracy and experience

You may manage or disable cookies through your browser settings.

7. User Rights

Depending on applicable laws, you may have the right to:

  • Access your personal information
  • Correct or update inaccurate data
  • Request deletion of your data
  • Withdraw consent where applicable

Requests can be made by contacting us using the details below.

8. Data Retention

We retain personal information only for as long as necessary to:

  • Provide services
  • Meet legal, regulatory, or operational requirements

9. Third-Party Links

Our Platform may contain links to third-party websites or services. FinsageX is not responsible for the privacy practices or content of those external platforms.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of the Platform constitutes acceptance of the revised policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us.